Refunds & Returns Policy

Returns
We accept returns within 30 days of delivery. To be eligible, your item must be unused, in the same condition you received it, and in the original packaging.

Refunds
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be processed automatically to your original payment method within 5–7 working days.

Exchanges
We don’t operate a direct exchange system. If you’d like a different design, please return your item for a refund and place a new order.

Damaged or incorrect items
If your item arrives damaged or you receive the wrong product, contact us within 7 days of delivery with photos. We’ll send a replacement at no cost.

Non-returnable items
Custom or personalised products cannot be returned unless faulty or damaged.

Shipping costs

• You are responsible for return shipping unless the item is faulty, damaged, or incorrect.
• We recommend using a tracked service. We cannot refund items lost in return transit.

Late or missing refunds
If you haven’t received a refund after 10 working days, first check your bank account again. Then contact your card provider. If you’ve done all of this and still haven’t received your refund, contact us at nicolescorner68@gmail.com.

Contact
For return requests, email us at nicolescorner68@gmail.com with your order number and details.